ADA Rating (6.8) Wal-Mart Super Store

Business name and location: Wal-Mart Super Store, I-35 access at Walnut, New Braunfels, TX

Date/Month and Year rated/visited: 10/07

Our ratings are based on a scale of 0-10 (10=Best) plus an overall thumbs up or thumbs down. “No” answers are worth zero (0).

1) Disabled Person, wheelchair (WC) Parking spaces well marked? 9
2) Adequate number of WC parking spaces? 4
3) Ramp from parking lot too steep? 5
4) Employee opened door for you? NA
5) Automatic doors or DP button? 10
6) Doorway step/lip WC friendly? 10
7) Electric cart-chair available/offered? 3
8) Store flooring WC friendly? 9
9) Seating WC friendly? NA
10) Seated (if by hostess) away from busy (less desirable) area? N/A
11) Were you asked if you would like a booth (is available)? N/A
12) Was food hot (if applies)? NA
13) Food quality: NA
14) Overall cleanliness of dining room: NA
15) Restroom accessibility: Not used/rated
16) Restroom cleanliness and supplies: Not used/rated
17) Would you recommend to a friend/go there again? 9
18) Number of times your likely to go back in the next year? 25
19) Any other ratings or comments, such as obvious health code violations (describe): The McDonalds inside (at the back of the grocery area) was not rated. Another note regarding customer service in this Wal-Mart. As has been my experience at most Wal-Marts, most employees either avoid eye contact to avoid helping you, or practically run away from you to avoid being asked to help you. This is the case here too, with all but one of the employees I had to try to chase them in my wheelchair. Note, that I was in my wheelchair, not in one of their electric carts. The exception is a nice salt and pepper gray haired lady, who asked me if I needed help. Rating 2

Thumbs up or thumbs down? Thumbs Up. Total rating 61. Average rating 0.0

ADA Rater (initials or assigned site registration #): ks

Note: ADA and Service Business Ratings, is a private organization designed to assist those with disabilities choose where they will shop. We are in no way affiliated with any government agencies, although we will report obvious ADA or health code violations to the governing agencies.

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